Back to Up n Around

Data Retention and Deletion

Effective date: June 22, 2026

This page explains how Up n Around approaches data retention and deletion. It works with our Privacy Policy, Privacy Choices page, Subprocessors and Service Providers, and Special Situations page.

Retention principles

• We try to keep personal information only as long as reasonably needed for the purpose it was collected.
• Some social content may expire or be deleted sooner based on product design, such as time-limited availability or plan activity.
• We may keep certain information longer when needed for safety, security, abuse prevention, fraud prevention, legal compliance, backups, dispute resolution, or enforcement.
• We may de-identify or aggregate information so it no longer reasonably identifies a user, and may keep that information for analytics, safety, reliability, research, or reporting.

Examples by data type

• Account and profile data: generally kept while the account is active and for a reasonable period afterward for backup, fraud prevention, legal, and safety reasons.
• Contacts data: kept as needed to support friend discovery, invitations, abuse prevention, and user controls, unless deleted or permission is revoked where deletion is available.
• Availability and plan content: may expire by design, but related logs, safety context, or copies visible to other users may remain for a limited period or as otherwise described here.
• Messages and group activity: kept as needed to provide the service, support user access, maintain safety, investigate reports, and comply with law.
• Location information: kept only as needed for location-based features, safety, fraud prevention, diagnostics, legal compliance, or as part of content you choose to share.
• Reports, blocks, moderation, and enforcement data: may be kept longer to protect users, prevent repeat abuse, document decisions, and comply with legal obligations.
• SMS verification and security logs: kept as needed to verify accounts, prevent abuse, maintain security, comply with carrier requirements, and resolve disputes.
• Website early access signups: kept until no longer needed for launch updates, consent records, support, or legal compliance, unless you request deletion and retention is not otherwise required.

Account deletion

You may request account deletion in the app where available or by contacting support@upnaround.app. After deletion, we will delete or de-identify personal information associated with your account unless retention is reasonably needed for safety, security, legal compliance, fraud prevention, backups, dispute resolution, or enforcement.

Content shared with others

Deleting your account or content may not remove copies that other users already saw, saved, screenshotted, shared, exported, or included in their own conversations. Some references to your activity may remain in another user's account, report, message thread, audit log, or safety record.

Backups and logs

Deleted information may remain in encrypted backups, logs, or disaster-recovery systems for a limited period before being overwritten or removed in the ordinary course of operations. We generally do not use backup copies for ordinary product access once deletion has been processed.

Legal holds and preservation

We may preserve information when we believe it is necessary to comply with law, respond to legal process, protect users, investigate abuse, prevent fraud, enforce our Terms, resolve disputes, or preserve evidence. Preservation may delay deletion until the reason for preservation no longer applies.

Verification of deletion requests

We may need to verify your identity before deleting or providing information. If we cannot verify a request, we may ask for more information or deny the request where allowed by law.

Changes to retention practices

As features, legal obligations, infrastructure, and safety risks change, retention periods and practices may change. We will update this page or our Privacy Policy when changes are material.